Talk to a human.
Pick the fastest way to reach us. Every channel is monitored by the team — no chatbot mazes, no tier-one deflection.
Email support.
For account issues, billing questions, feature requests, or anything that needs a detailed reply. We respond within 24 hours, usually faster.
support@trakvance.comarrow_forwardSecurity concerns.
Found a vulnerability, have a responsible-disclosure question, or something that feels off? Our security team reads every message.
security@trakvance.comarrow_forwardIn-app AI chat.
Already a member? Ask the AI anything about your transactions, refunds, budgets, or account — directly inside your dashboard. Instant answers.
Open AI Chatarrow_forwardQuick how-tos.
The handful of things most people come here for. One-screen answers — no hunting.
Connect your bank
After sign-in, go to Settings → Connect Account. You'll be guided through a secure, third-party login — takes about 30 seconds.
Open walkthrougharrow_forwardDisconnect a bank
Settings → Connected Banks → Disconnect. Link drops immediately. All associated data deleted within 24 hours.
Open walkthrougharrow_forwardTrack a refund
Trakvance auto-detects refunds. Open Refund Radar to see all pending and confirmed refunds with live status and days-waiting.
Open walkthrougharrow_forwardManage alerts
Settings → Alerts. Toggle duplicate detection, subscription hikes, unusual activity, and email vs push channels.
Open walkthrougharrow_forwardDelete your account
Settings → Delete Account. All data — transactions, tokens, chat history, alerts — is permanently removed.
Open walkthrougharrow_forwardAI monthly report
Generated on the 1st of every month. Open AI Reports in your dashboard — or subscribe to the email digest from Settings.
Open walkthrougharrow_forward