How can we
help you?
Whether you have a question about your account, need help connecting your bank, or just want to learn more, we're here.
Email Support
Get a response within 24 hours. Best for account issues, billing questions, or detailed requests.
Security Concerns
Found a vulnerability or have a security question? Our security team will respond promptly.
AI Chat
Already a user? Ask our AI assistant anything about your transactions, refunds, or account directly from your dashboard.
Quick help
Common tasks and how to do them.
Connect your bank
After signing in, go to Settings and click Connect Account. You’ll be guided through a secure third-party login — takes about 30 seconds.
Disconnect your bank
Go to Settings → Connected Banks → Disconnect. Your connection is removed immediately and data is deleted within 24 hours.
Track a refund
Trakvance automatically detects refunds. Check the Refund Radar page to see all pending and confirmed refunds with live status updates.
Manage alerts
Go to Settings to control which alerts you receive — refund tracking, duplicate detection, unusual activity, and email notifications.
Delete your account
Go to Settings and click Delete Account. All your data — transactions, alerts, bank connections, and AI chat history — is permanently removed.
AI reports
Monthly AI spending reports are generated automatically at the start of each month. Find them under AI Reports in your dashboard.
Frequently asked questions
Browse by category to find what you need.
Can't find what you need?
Reach out directly. We respond to every message within 24 hours.